Customer Service

Vinson Fine Furniture will not ship items that are not paid for in full first.  When White Glove service is provided, someone must be present to sign for and inspect the goods. Shipping times and cost may vary, once they leave the factory or warehouse that it is coming from. ALL shipping times given on the site is the average time it takes to leave the facility to which it is coming from. Additional time should be allowed for the transportation of the goods to the delivery address. If there is any damage, the customer must make note the damage on the delivery ticket, otherwise service on the items may be denied. We know that buying furniture is a big decision for you and you want it to arrive in pristine condition. That’s why our White Glove In-Home Delivery utilizes only shipping professionals who specialize in home furnishings. From the manufacturer to your home, experienced furniture professionals handle your items carefully and confidently. There’s more to our White Glove In-Home service, however. We know how important it is choose the right piece for your home. Just as important, is to insure that it is placed correctly into the room of choice without issues.

White Glove In-Home Delivery is offered in Ohio only. Pictures of the damages will be required as well as pictures of the conditions of the boxes. When opening the boxes, open at the seams.

Privacy & Security

We are grateful for the trust you put in us to keep your personal information safe and secure. Our policy regarding the privacy of our customer’s information, updated on June 13th 2006, provides you with further detail on the collection and use of your personal information. If you have any comments or suggestions, we are more than happy to hear from you. To contact us about our privacy policy, you can contact us via phone, email or standard mail.  4070 Morse Rd.  Columbus, Ohio 43230  (614) 476-5858

Cancellation Policy

In-stock items must be canceled at least 24 hours prior to shipment. Due to the nature of our business, on some occasions, orders once placed with the factory, are not cancelable. Items that are a Special Order cannot be cancelled or returned.

Most items are available for pick up at our local store in Columbus Ohio during warehouse pickup hours.
Delivery costs will be calculated in checkout process. You will have the option of pickup, delivery inside of Ohio.
*If you would like to know actual cost, please contact us via email or phone.

How Do I Return My Order?

Is the item you received not what you expected? (Note: If your item was damaged or defective, see our Damage section below.) You may return your in-stock with management approval within 3 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs and a 30% restocking fee.  If approved by a manager, our in-stock items carry a 30% restocking fee which will be deducted from your refund should you wish to return your purchase.

Payments are processed at the time of purchase due to the fact that these are high ticket items.

Using our Standard Return Policy:

Please email and include your original order number, what product(s) you are returning, the reason for your return, your name, and contact information. Or call us at (614) 476-5858. We will provide you with a RMA (return authorization) number and a return shipping address.

Note: You must repackage the item(s) carefully. All returned products must be in original condition and in the original packaging; otherwise additional charges may be applied.

Also Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift wrap charges. We may issue a credit to the credit card used for the original purchase.

What If My Order Arrives Damaged?

Our products are well-packaged to withstand the demands of shipping. If an item looks damaged or parts are missing, please notify our delivery team. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. You may be asked to provide photographs of the items so we can better address the issue.

If Shipped via Truck Freight or White Glove

Even if the package appears only slightly damaged, write “Packaging Damaged Subject To Inspection” when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. These steps MUST be followed, or there will be no replacement of damaged goods.

If you have already accepted the package and find that missing parts, then please contact us immediately. We will make arrangements to ship you replacement parts free of charge.  All returned products should be in the original condition and the original packaging as mentioned in our terms and conditions.
Our goal is to make buying from us easy, safe and efficient for you.

If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.

By Placing an order with Kitchen Tables and More, you are agreeing to the terms and conditions signed for on your paperwork and as stated previously in our above policies. You will be asked to verify that you have read, and agree to the terms and conditions, before your order can be processed. You are bound by those policies once you place your order. All shipping times as well as measurements are approximate, and colors and finishes may vary some, depending on your individual monitor.

In cases where items are priced wrong, or shopping cart does not add items due to a malfunction properly, you will be notified immediately and will have the option of cancellation.

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